Why People Become Unhappy with Their Personal Injury Attorney

Written by Greg on January 7, 2021

 

We have been practicing personal injury litigation for over 35 years in the greater Houston area. Every week we get telephone calls from someone who has a lawyer but is dissatisfied with their representation. Here are some observations and advice.

The Biggest Reason is a Lack of Communication from the Lawyer to the Client.

Lack of communication is especially prevalent with contingent fee attorneys as they are not paid based on their time in the file but only upon results. By its very nature, this arrangement is not conducive to extensive hand holding by the attorney who must account for the time spent, particularly on smaller cases.

Indeed, it is not an excuse for a personal injury attorney to keep their clients informed simply because they are not paid by the hour. Alternatively, a client who has hired an attorney on a contingency fee basis should also understand that every phone call they make to the attorneys’ office involves time that a defense attorney would bill at hundreds of dollars per hour. A simple phone call could easily be billed in the range of hundred dollars per call if the client paid by the hour and not on results.

Unrealistic Expectations

Frequently, attorneys do not give clients reasonable ranges for either how long a case can take or the range of value for the specific claim. In most cases, it is only after substantial work that an experienced attorney will develop a range for settlement purposes.

In some cases, the client will also decide they know the values better than the lawyer they hired. Friends, the internet, and a lack of understanding of the legal process can lead to untrustworthy beliefs and disappointment for a someone not heeding professional advise.

Advice to Those Thinking of Changing Lawyers

Our advice to dissatisfied clients is usually always the same thing, call your attorney and request an in-person consultation to discuss your file. It is not an excuse that it takes time to keep their clients informed for a lawyer to fail to keep you reasonably informed. Also, it is not realistic for a client to expect updates on their case when there may be nothing new to report. Before you consider firing your lawyers, sit down and clear the air. Additionally, if you change attorneys in Texas, and the reason for canning them is not for “good cause,” you may be on the hook to pay the lawyers something anyway.

Delays in Results May Not Be Your Lawyers Fault

There are two sides to every story, and there are two parties to every lawsuit.

The attorney representing the plaintiff does not control the insurance company who may or may not make a timely offer or the attorneys representing the insurance carrier or defendant and how they defend the case. The covid virus has slowed to almost a stop many pending cases in Harris County, TX.

Requested a sit-down or zoom discussion with your attorney not only serves the benefit of having an eye-to-eye meeting but also lets the attorney know where you’re coming from and allows your lawyer to express facts that you may not be aware of now.

Would You Go to A Doctor to Disregard Their Diagnosis?

The second largest reason for dissatisfaction with the attorneys seems to be driven by a client that prefers to act as their attorney. If you were ill and went to the doctor, you would not tell the doctor what needed to be done to make you well or whether you require a surgical intervention. You would rely upon the doctor you selected, or you would get a second opinion, but you would not be diagnosing and treating yourself.

If you are telling your lawyer how to manage your case, it is a prescription for dissatisfaction.

Time Spent Choosing an Attorney is Well Spent

Likewise, personal injury victims should do their homework when they select an attorney to represent them. You should look for the best personal injury attorney that practices in the immediate area where the accident occurred. Do not accept the first attorney that has been recommended to you by a friend or family member but do your research and make sure of your choice upfront. Always look for a reputable local attorney first!

If you’ve done your homework and selected a reputable and successful attorney, you’d be well advised to accept their advice moving forward in your case. Attorneys who are paid by the hour or more than happy to have a client directing the case because they get paid to win, lose, or draw for every moment that they touch the file. The more input the client has regarding how the case should be handled, the larger their bill will be. But importantly, the attorney will be paid even if the client’s requests lose the case.

Because personal injury attorneys are betting on their win and only get paid for results, most successful lawyers do not like instructions from the client on how to handle the case. If you can’t trust the judgment of your lawyer- who can you trust?

Things to Consider in Choosing a Lawyer

  • Avoid TV lawyers like the plague – High volume firms that advertise are among the most notorious for client dissatisfaction.
  • Know who exactly will be working on your case – don’t fall for the hire a top gun and end up with an inexperienced associate attorney.
  • Local, Local, Local – If possible, choose a local attorney.
  • Experience counts – find the lawyer with a reputation for your type of case.

Look for a lawyer with specific experience for the type of case you have. Some instances, like big rig accidents, are more complex than a car-to-car crash. Look for the best trucking accident attorney in your city. If your claims involve a loved one’s death, find an attorney with a reputation in wrongful death cases and the type of case involved.

Do Your Homework Before You Hire

Doing a little research before you sign paperwork with an attorney can save you a lot of grief and make the personal injury litigation process much more rewarding.

Call Baumgartner Law Firm for a free initial consultation on an injury claim. Call (281) 587-1111 or CLICK HERE to schedule a call!

 

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